We accept all major credit cards, as well as, ACH bank transfers.
We observe the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, & Christmas Day. If a routine cleaning falls on one of the observed holidays, we will email you in advance to reschedule. For all other holidays not listed, we will be open per regular schedule.
In order to maintain efficiency, we require 48-hour notice for all cancellations; our 48-hour policy is designed to protect our technicians from loss of income. Cancellations received less than 48 hours or if we are unable to gain access to your home, may be subject to a fee.
We accomplish this the majority of the time, but illnesses or natural staff turnover may necessitate that we substitute a member of the team or, on rare occasion, send a different team altogether.
We ask that you take a few minutes to tidy up to allow easy access to the areas/surfaces to be cleaned: floors, counter tops, table tops, etc. and removing dirty dishes from kitchen sinks. Find a good spot for your pets so they’re safe and secure while we clean. Put out clean sheets on each bed if we’ll be changing your linens.
We primarily work in teams of two as it is most efficient use of time/resources and for safety. On occasion if the particular team has a heavier than normal work-load for the day, a third person may be added (at no additional cost to you).
Our staff is instructed to report breakage or damage immediately to the office and to you if you’re available. If you're unavailable, they are instructed to fill out an “Accident Report” and to place the report with the broken/damaged item, after which point someone from our management staff will contact you. We also ask our customers to let us know if there are valuable or irreplaceable items such as heirlooms, so that we can instruct our staff not to touch them. We cannot take responsibility for cleaning these items or for damage to them if they have not been pointed out to us.
Yes, we’re a pet-friendly company. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.